Legal and trust centre
A visible boundary around software, professional judgement and partner execution.
These are detailed pre-launch drafts for the reserved Chainclose (Pty) Ltd name. Incorporation identifiers, monitored contacts, production-provider appointments, partner terms and counsel approval must be completed before public signup or production processing.
Draft · not yet counsel-approved
Legal pack
| Document | What it controls | Launch state |
|---|---|---|
| Terms of service | Software use, responsibility, fees and exit | Draft |
| Privacy notice | POPIA processing and data-subject routes | Draft |
| PAIA manual | Access to private-body records | Named draft · registration pending |
| Regulatory status | Licence, advice, custody and partner boundary | Counsel/partner pending |
| Subprocessors | Provider roles, locations and changes | Architecture named · contracts pending |
| Security disclosure | Architecture, reporting and evidence limits | Deployment evidence pending |
| Acceptable use | Prohibited users, data and activity | Draft |
| Partner and complaints | Execution, fees, ranking and escalation | Partner pending |
| Data processing | POPIA role allocation, security and subprocessor duties | Named draft · registration/counsel pending |
| Retention and deletion | Purpose, export, legal hold, deletion and backup rules | Proposed periods stated · counsel pending |
| Service levels | Support, availability, incidents and continuity | Proposed targets/credits · qualification pending |
| Complaints and cancellation | ECTA/CPA checkout, refund and escalation controls | Proposed rules stated · counsel/checkout pending |
| Accountant access | Client mandate, firm delegation and professional boundary | Draft |
| Cookie notice | Necessary storage and consent-gated technologies | Current inventory stated · deployment read-back pending |
Continue exploring
Terms of serviceSoftware use, responsibilities, fees and exit.Open page →Privacy noticePOPIA processing and data-subject routes.Open page →PAIA manualAccess to records and prescribed request process.Open page →Regulatory statusAdvice, custody, authorisation and partner boundaries.Open page →SubprocessorsProvider roles, locations and change controls.Open page →Security disclosureArchitecture claims, reporting and evidence limits.Open page →Acceptable useProhibited users, data and activity.Open page →Partner, fees & complaintsExecution authority, fee display and escalation.Open page →Data processingPOPIA roles, safeguards, transfers and audit.Open page →Retention & deletionPurpose periods, legal holds, export and deletion.Open page →Service levelsSupport, availability, incidents and continuity.Open page →Complaints & cancellationECTA/CPA checkout, refunds and escalation.Open page →Accountant termsClient mandate, delegation and professional boundary.Open page →Cookie noticeNecessary storage and consent-gated technologies.Open page →